At Needle, we believe in the power of REAL connections between REAL people to elevate the online shopping experience. No bots. Just real people sharing their passion and experience. We also believe that passion and knowledge can come from anywhere! Needle finds fanatics, enthusiasts, advocates, experts, whatever you want to call them and puts them together with online customers to create a unique and effective shopping experience!


  • Must LOVE the brand, be willing to share your passion - it’s contagious!
  • Own and use the brand’s products/services
  • Familiarity with the brand site and media/searches related to it
  • Ability to compare and analyze competitor products
  • Comfortable showing empathy to customers in stressful situations


  • Proficient in the use of modern technology, especially web search and navigation.
  • Ability to type at least 35 wpm, with a strong ability to communicate clearly in text form


  • This is a 1099 Independent Contractor position
  • Chat interactions are paid out weekly on a per chat hourly basis (approx. $10-15 per chat hour)
  • Performance based rewards redeemable for product and/or gift cards
  • Insider information from your brand about new product launches and events
  • Immediate start upon completion of onboarding
  • Remote position from anywhere you can connect to the internet


  • A computer with Chrome browser (desktop or laptop - tablets and other mobile devices are not compatible at this time)
  • Stable internet connection (we suggest at least a consistent 10mbps)
  • Reliable sound output (this can either be through built in computer speakers or third-party speakers or headsets)